Established in 1993, e-tailing.com annually conducts website mystery shopping on 100 various ecommerce sites. This includes extensive online consumer research to understand what works for industry-leading retailers. Earlier this week, Abt had the pleasure of hosting e-tailing.com and their film crew as they toured our retail location.…
This week, results of the e-tailing group’s 13th Annual Mystery Shopping Study named Abt Electronics as one of the Top 9 best online customer service. They conducted secret shopping of 100 online merchants. The explanation that “these merchants understand that efficiency and convenience are essential to deliver a best-in-class online shopping experience” was part of the the result for our belonging in the Top 9. We were even voted with higher customer…
