Browsing Tag

customer service

Events

Challenge The Abt Experts

With 37 acres and 1,100 employed experts, Abt has an unbelievably massive amount of knowledge on-hand about anything and everything we have on our shelves. Whether you need help installing your dishwasher, setting up your surround sound or configuring your wireless home network, the Abt experts are at your disposal. The problem is, not everyone can make into…

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Events

Forbes Praises Independent Retailers

Forbes.com released an article about the benefits a consumer has while shopping at an independent retailer over a “big box” chain store.  “New research shows that where once shoppers would research items online and then buy in stores, the opposite is now true. Consumers are using physical stores as showrooms and then buying online to save a few…

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Events Products Technology News

Abt's Award Winning Service

This week results of the e-tailing group’s 13th Annual Mystery Shopping Study names Abt Electronics as one of the Top 9 best online customer service.  They conducted secret shopping of 100 online merchants. The explanation that, “These merchants understand that efficiency and convenience are essential to deliver a best-in-class online shopping experience” was part of the the result for…

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Events

Spooktacular Sunday at Abt

This past Sunday, our monthly Kids Day got a bit spooky.  Decorations were scattered around our atrium, and kids were able to craft their own Halloween bracelets, trick or treat bags, pumpkin picture frames and get their faces painted with designs of ghosts, goblins and more.  For the first time ever kids were able to jump on a…

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Learning Center

Abt's Number One Goal

If you’re a native to the Chicagoland area, you will probably know the name Roy Leonard. Roy was the radio host for WGN’s mid-day radio show for 31 years and is considered on one of Chicago’s most trusted voices. He has interviewed entertainment stars such as Sophia Loren, Sylvester Stallone, Bette Midler, Paul McCartney and more. He has…

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Events Learning Center

Abt's Drivers Discuss Customer Service!

Abt has over 250 staff members working in the field, including delivery crews, service techs, custom audio video installers, etc… These groups make over a thousand calls into customer’s homes each day. This morning, there was an unannounced meeting for them in our atrium. The meeting covered customer feedback, general policies, and ways to ensure that Abt’s goal…

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