Browsing Tag

customer service

Events

Challenge The Abt Experts

With 37 acres and 1,100 employed experts, Abt has an unbelievably massive amount of knowledge on-hand about anything and everything we have on our shelves. Whether you need help installing your dishwasher, setting up your surround sound or configuring your wireless home network, the Abt experts are at your disposal. The problem is, not everyone can make into our beautiful store and take advantage of the genius within, so it’s our goal…

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Events

Forbes Praises Independent Retailers

Forbes.com released an article about the benefits a consumer has while shopping at an independent retailer over a “big box” chain store.  “New research shows that where once shoppers would research items online and then buy in stores, the opposite is now true. Consumers are using physical stores as showrooms and then buying online to save a few bucks”, Forbes mentions. While this may cause problems for big box stores, it is…

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Learning Center

Live Chat – Talk To Abt Customer Service on the Computer

Have you ever seen this icon and wonder what it is? Live chat is a cool way to contact a Live Sales or Customer Service person via your computer. They are there to answer any questions you may have in regard to placing an order or for an order already placed. The Sales department on Live Chat can answer just about any question you may have about the many products we have…

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Events Learning Center Products

A Special Thanks, from Our Customers

Our appliance service department was pleased to find out our technicians did a great job on a recent repair visit.  We get numerous calls during the week from customers. Some good, some bad.  We always appreciate customers who take time out in their day to notify the managers that our employees did a great job. Earlier this week, one family did just that and a little more.  Our service technicians Jerry and…

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Events Products Technology News

Learn More About Our Sales Team!

Here at Abt we have over 200 qualified sales members here to assist your every need.   Many of our online shoppers are unable to make it into the store due to their location, but fret not, we have a hard-working web and phones sales staff for all our customers outside the Chicagoland area. Read more about them in our Abt Product Specialists page and feel confident you are in good hands with…

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Events Products Technology News

Abt's Award Winning Service

This week results of the e-tailing group’s 13th Annual Mystery Shopping Study names Abt Electronics as one of the Top 9 best online customer service.  They conducted secret shopping of 100 online merchants. The explanation that, “These merchants understand that efficiency and convenience are essential to deliver a best-in-class online shopping experience” was part of the the result for our belonging in the  Top 9.  We were even voted with higher customer satisfaction…

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Events

Spooktacular Sunday at Abt

This past Sunday, our monthly Kids Day got a bit spooky.  Decorations were scattered around our atrium, and kids were able to craft their own Halloween bracelets, trick or treat bags, pumpkin picture frames and get their faces painted with designs of ghosts, goblins and more.  For the first time ever kids were able to jump on a custom hay-ride where Farmer Brown took them around our entire atrium. If you weren’t…

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Learning Center

Abt's Number One Goal

If you’re a native to the Chicagoland area, you will probably know the name Roy Leonard. Roy was the radio host for WGN’s mid-day radio show for 31 years and is considered on one of Chicago’s most trusted voices. He has interviewed entertainment stars such as Sophia Loren, Sylvester Stallone, Bette Midler, Paul McCartney and more. He has a blog where he talks about his past experiences with these celebrities and also…

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Events Learning Center

Abt's Drivers Discuss Customer Service!

Abt has over 250 staff members working in the field, including delivery crews, service techs, custom audio video installers, etc… These groups make over a thousand calls into customer’s homes each day. This morning, there was an unannounced meeting for them in our atrium. The meeting covered customer feedback, general policies, and ways to ensure that Abt’s goal of complete customer satisfaction is met every time they step into your home. -Kelly…

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