Recent news reports have discussed alleged problems with Samsung top load washers and their potential to violently break apart during use. Samsung has issued a statement in response with helpful information to anyone who owns one of those machines. While no official recall has been implemented, Samsung is taking reports very seriously and is currently working on a response plan. Their consumer notice states:
“We are in active discussions with the CPSC to address potential safety issues related to certain top-load washing machines manufactured between March 2011 and April 2016. In rare cases, affected units may experience abnormal vibrations that could pose a risk of personal injury or property damage when washing bedding, bulky or water-resistant items.
Samsung is recommending that consumers with affected models use the lower speed delicate cycle when washing bedding, bulky or water-resistant materials. There have been no reported incidents when using this cycle. It is important to note that Samsung customers have completed hundreds of millions of loads without incident since 2011.
CPSC and Samsung are working on a remedy for affected consumers that will help ensure there are no further incidents. We will provide updated information to the public as soon as possible on this website.”
To find out if your Samsung washing machine may be affected, visit the following link and enter your washer’s serial number: www.samsung.com/us/support/tlw
It’s important to note that this only applies to Samsung’s top load washing machines, and that front loaders are not affected. If you have any other questions or concerns, please contact Samsung at 1-844-483-3881 (8:00am – 10:00pm EST, 7 days a week).