Established in 1993, e-tailing.com annually conducts website mystery shopping on 100 various ecommerce sites. This includes extensive online consumer research to understand what works for industry-leading retailers. Earlier this week, Abt had the pleasure of hosting e-tailing.com and their film crew as they toured our retail location.
Why Abt? Well, founder of e-tailing.com Lauren Freedman stated, “Abt provided a perspective on many categories from consumer electronics to appliances and we knew customers visiting the store would likely have researched online beforehand.”
We are proud of our awards for excellent customer service. Having knowledge about the product as well listening to the customer’s needs, allows for a mutually beneficial relationship between our representatives and customers. Perfecting our website has allowed us to reach across he country to customers that would have never heard of us, had we not established ourselves in the world of eCommerce.