The Hub Magazine wrote a segment in their April issue titled, “Trading Places: Retail is Where Cyberspace Meets the Marketplace,” in which they discuss with several retail CEOs where they draw their inspiration and what they see as a positive way to run retail, both online and in stores. After being asked what is a best-kept secret of retail, Jon Abt responded, “Keeping it simple, focusing on the customer and listening to them is a secret of great retail. On the back end, the secret is empowering your employees to take care of customers without having to ask a supervisor. That’s what’s worked for us for the last 75 years.”
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