At Abt, we try hard to do everything we can to please our customers, whether they’re visiting our Chicago area store or checking out our website. We are proud to have received numerous awards and other recognition for exceptional customer service throughout our more than 70-year history, the latest being named one of the Hot 100 Best Retail Web Sites by Internet Retailer.com.
Mentioned in particular is the Guidester tool on our site, which helps customers narrow down their search for a specific item (or SKU). “Looking at hundreds of SKUs in a category can have shoppers asking ‘Where do I begin’ and we didn’t want that,” our co-president, Jon Abt, told Internet Retailer. “We want to replicate the in-store experience our sales representatives provide in guiding customers to the right product.”
Internet Retailer also cited how we will set up service calls for customers living outside the Chicago area rather than direct them to the manufacturer. Jon stated that “We are known for service in Chicagoland but we want that same reputation out of state, which is why we go that extra mile.”
—by Graham W.