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TheBolt

The official blog of Abt Electronics & Appliances

Posts Tagged ‘sales’

Abt Is There For You, 24 Hours A Day

Tuesday, November 8th, 2011

Want to talk to someone at Abt about your order, or inquire about a new product at 2:00 am?  Go right ahead, because now Abt is available to you, Monday-Friday 24 hours a day.  We can now offer you live chat, live support and live sales around the clock.  Visit us online for full information and feel comfortable knowing Abt is here, whenever you need us.

Shoppers On the Move….

Wednesday, November 24th, 2010

According to a survey done by BIGresearch for the National Retail Federation, around 138 million shoppers are expected to make it out to stores this Black Friday weekend.  This constitutes a 3% increase from last year’s numbers.

Some believe this rise in numbers is because of the buzz that retailers have created by already releasing information for their biggest sales.  This sneak peek allows shoppers to accurately set up where and when to make it for the best deals.  We here at Abt don’t like to follow Black Friday regulations: get there early and shop fast, so we will be having a sale this whole weekend.  From open to close.  No rush and no need to camp outside.  Just great deals for you and yours this holiday season from Abt.

-Nick E.

Lights, Camera, and Bold Chat

Friday, April 30th, 2010

Abt’s employees work 24 hours a day to keep day-to-day operations running at the high standards set by generations of the Abt family. Most day employees arrive between 3-9am, although employees come and go all day and night long.

Thursday began like most, with one major exception, at 8:30am Ross Haskell, the director of marketing at Bold Software, and a production crew came in to spend the day taping a video for the Internet Retailer Conference and Exhibition (IRCE) 2010.

The IRCE is a conference where internet retailers convene to learn from each other over a four-day period each June. This year both Jon Abt and Ross Haskell will be speaking for a conference session to discuss software that has become a lifeline of our customer’s internet retail experience. Bold Software created BoldChat, a technology responsible for giving our customers the ability to speak with a customer service or sales specialists live on-line regarding anything from product specs to tracking info to sales quotes.

BoldChat is a managed communication tool, which provides customers live human contact over the internet, in the form of a chat, which is similar to texing or emailing with the instant gratification of an immediate expert response from Abt’s highly-trained staff.

In a world full of automation, customers appreciate the person-to-person contact attainable because of BoldChat sessions. Abt has grown into the largest single-store retailer in the country, thanks to uncompromised values like customer service, as seen in the store’s motto, “The answer is always yes to any reasonable request.” BoldChat gives Abt another outlet to serve customers in every aspect of the sales process.

During the long day of filming, Jon Abt along with customers, and staff did interviews about their experience using BoldChat. The consensus was BoldChat has become a tool that Abt can’t live without. Customers appreciate the versatility of being able to speak with a sales or customer service specialist while multi-tasking. It is so flexible that consumers in every demographic can use BoldChat.
Customers are parents, students, at work, or just have so much going on that they don’t have time to be on the phone. The overwhelming customer response to the question, “what do you like most about BoldChat?” was the ability to pose a question and walk away from the computer, knowing upon their return, an expert response would be waiting for them.

customer service personnel can answer questions and include links to products, shipper’s websites, or even spec sheets on a manufacturer website. The best feature of Bold-Chatting, according to our staff, is their ability to provide unparalleled customer service and assist multiple customers at the same time.

Jon, Abt’s co-president, is hands on with the internet sales division of Abt. He is always willing to jump in and assist sales or customer service staff with answering phones and questions on BoldChat. The internet division of Abt sales has been around for 13 years. Since 1999, BoldChat has been an essential component of our service. Jon believes that BoldChat is an enhancement that has made it even easier than ever before to get answers to questions, as simple or complex as they may be.

Abt’s staff, who utilize BoldChat daily, believe that the ways to assist customers seem endless. Just about any questions a customer could ask on the phone, staff can easily answer over on a BoldChat. Both sales and

Constantly changing to meet our customer’s ever-evolving needs is a top priority and thanks to BoldChat, we are able to help customers in yet another effective and personal way. At Abt, customer needs come first, and thanks to BoldChat we can offer even better customer service than ever before!

-Kelly B.

Consumer Electronic Sales Numbers are Improving

Monday, March 15th, 2010

It looks like the economy may be in an upswing. Master Card is reporting consumer electronics sales are up 6% in February 2010. This increase was over a one year period, following a slight climb in sales by 0.4% in January.

Despite the horrible storms in the Northeast, Mid-Atlantic, and North Central regions of the country, consumer electronics sales have steadily risen and are continuing to do so.

Another retail sector that is enjoying the increase in volume is e-commerce. Those sales swelled by 16.7% over the course of a year. It’s likely that internet retailers benefitted from the bad weather.

Is this a sign that things are getting better? What do you think?

-Kelly B.