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TheBolt

The official blog of Abt Electronics & Appliances

Posts Tagged ‘customer satisfaction’

Abt's Number One Goal

Thursday, July 8th, 2010

If you’re a native to the Chicagoland area, you will probably know the name Roy Leonard. Roy was the radio host for WGN’s mid-day radio show for 31 years and is considered on one of Chicago’s most trusted voices. He has interviewed entertainment stars such as Sophia Loren, Sylvester Stallone, Bette Midler, Paul McCartney and more. He has a blog where he talks about his past experiences with these celebrities and also what is going on in his life at the moment.

So it was an honor to have him mention Abt in his July 4th blog “Retail service hasn’t vanished. You just have to look for it.” Roy talks about his experience as a long time Abt customer and cites a built-in air conditioner installation as an example of Abt’s service.  He tells his readers how removing the old unit wasn’t easy for our installers, but they were able to get the job done. However, the install wasn’t complete. Our installers wanted to make sure the outside frame wasn’t damaged (turns out they had to replace it) and actually painted the frame to match the trim. All this for no additional charge.

At Abt, customer satisfaction is our number one goal. It has been since David and Jewel Abt opened the doors at the first Abt location in 1936. I’m sure that Roy isn’t the only Abt customer who has experienced our above and beyond service. Let us know about your experiences! We hear about them every day from our employees, but sometimes some fall through the cracks. What was your favorite Abt moment?

-Jennifer A.