Appliances
Find The Perfect TV For Your Home
Free Shipping on Thousands of Products
Award-Winning Customer Service
Black Friday Week - Save Throughout The Site

TheBolt

The official blog of Abt Electronics & Appliances

Posts Tagged ‘Carmen’

Web Customer Service Top Picks

Wednesday, March 31st, 2010

Have you ever called Abt’s toll-free number? Then you have most likely talked with one of Abt’s web customer service specialists. Headed up by Carmen, an Abt employee for 14 years, the web customer service department takes care of both local and out-of-state customers on the phone, over email, and on the internet via web-based live chat.

Get to know web customer service specialists a little better; here are their favorite Abt products:

Christina loves the Mac Book Pro. “There are so many cool features like iMovie and Photo Booth. This computer is so easy to use and has a long battery life. It’s even got a sleek design, much better looking than other laptops.”

Neil had a hard time choosing his favorite product. First he thought it was our wide variety of batteries. He said, “Who doesn’t need a battery?” But after much thought, he decided that the Soda Stream starter kit would be the one he liked the most. “How cool is it that you can make your own soft drinks? It’s easy and fun for the whole family. Soda Stream eliminates the need to ever run to the store for soda. It’s less expensive than traditional soft drinks and it’s better for the environment.”

Tamar’s favorite product is the iPod Nano, “I like this item because I have the ability to listen to music as well as take pictures. It gives me the option to eliminate carrying different electronics. I can listen to the radio, too. This unit even tells me the song title and artist that I am listening to. The screens clarity is excellent as well.”

Joanna is a food enthusiast, she told me, “The Cuisinart Electric Sandwich Grill is the perfect product for me. It’s easy, quick, and the outcome is always delectable.”

Kate can’t live without the Dyson DC14ALLFLOOR. “I have a new toddler on the move and it easily moves from carpet to hardwood floors. It is easy to use, picks up everything and makes cleaning it a breeze.”

Joce, the frequent traveler, loves the VHoldR Contour HD, “It’s an awesome camcorder. It is great for my adventurers; I call it the no worries camcorder. Rain or Shine I am covered. Plus, there are additional mounts to fit my needs.”

Traci, the camera lover of the department shoots with the Nikon D 5000. “It’s easy to use, takes great pictures, and awesome video.”

Carmen’s favorite item isn’t a current item on the web site, it’s the iPod Touch 2nd Generation. “I purchased it for my son Andrew, and we both use it all the time. We can toggle through each other’s music and the ease of accessing my email account is a bonus. Luckily, my son doesn’t mind that I use it, and by now I should have purchased my own, but I was procrastinating fearing a new and improved iPod would be released. I’m glad I waited because I am hoping to purchase an Apple with new technology this year.”

Next time you speak with one of the web customer service specialists, you will know a little more about them.

What are your favorite products here at Abt?

-Kelly B.