As part of our upcoming Customer Appreciation Sale, we decided to take an inside look at two of the most essential parts of our business, areas which often don’t get the thanks they deserve: The Abt Service Departments. Abt’s commitment to our customers goes beyond just the in-store or online purchase process. We’re here with you for the long haul, providing service and support well after you receive your new TV or kitchen appliances. One of the things that sets Abt apart from other retailers is the fact that we are an authorized service center for every brand we sell. If it breaks, we can fix it. In fact, our service departments are one of the main reasons a certain leading consumer info magazine has voted us a top appliance retailer in the country four years in a row.
The Abt service departments are split into two sections: Electronics and Appliances. Each department has its own team of in-store technicians with a dedicated workshop area in our Glenview, IL store, as well as road-going technicians and phone service reps. Altogether, the service departments contain hundreds of employees, tens of thousands of spare parts and countless years of collective repair know-how.