http://blog.abt.com/2010/04/lights-camera-and-bold-chat/ The Latest on Products, Events & Sales at Abt Electronics Wed, 22 May 2013 19:49:11 +0000 hourly 1 http://wordpress.org/?v=3.5 http://blog.abt.com/2010/04/lights-camera-and-bold-chat/#comment-12149 Eddie Estacio Mon, 03 May 2010 17:47:36 +0000 http://www.abt.com/blog/?p=4474#comment-12149 Ease & efficiency are important when either receiving or providing customer support. At times, phone support can lead to customers having trouble locating the tech support number and getting transferred multiple times or a technician having difficulties quickly walking a user through steps. With an option to utilize an online chat tool that provides much more versatility, this not only benefits the customer that requires assistance, but also the technician that is troubleshooting. Win-Win.

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